CROOKED RIVER TRADE PRIVACY POLICY
Last updated: 25 October 2026
Crooked River Trade is operated by Crooked River Brewing Co Ltd (“Crooked River”, “we”, “us” or “our”).
This Privacy Policy explains how personal information is collected, used, stored and shared when you use the Crooked River Trade app, web app or associated trade ordering services.
Crooked River Trade is intended for business and trade customers aged 18 and over.
1. INFORMATION WE COLLECT
When you create or use a Crooked River Trade account, make an enquiry or place an order, information we may collect includes:
Your name
Business or trading name
Email address
Telephone number
Billing and delivery addresses
Trade account information
Order and transaction history
Products ordered and quantities
Delivery information
Agreed pricing and payment terms
Communications you send to us
Technical information necessary to operate and secure the service
We only collect information that is reasonably necessary to provide and manage our trade services.
2. TRADE ACCOUNTS AND BREWW
Crooked River Trade provides access to our trade ordering system, which is powered by Breww.
When you create or manage a trade account, sign in, view products or place an order, information may be processed through Breww's systems in order to provide these services.
This can include your account details, business information, contact information, pricing, order history and delivery information.
Breww acts as a technology provider supporting our brewery and trade-ordering operations and processes information in accordance with its own applicable privacy and security practices.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Create and manage your Crooked River trade account
Authenticate your account and enable you to sign in
Display the products, pricing and availability relevant to your account
Process and fulfil orders
Arrange collections and deliveries
Process payments and manage invoices
Maintain records of transactions
Communicate with you about orders, deliveries or your trade account
Provide customer service and technical support
Manage agreed trade pricing and payment terms
Detect or prevent misuse, fraud or security issues
Meet our accounting, tax and other legal obligations
Improve our trade service and customer experience
Where applicable, we process personal information because it is necessary to perform a contract with you or your business, to comply with our legal obligations, or because we have a legitimate business interest in operating, securing and improving our trade services.
Where we rely on consent for a particular use of your information, you may withdraw that consent at any time.
4. PAYMENTS
Where you choose to make a card payment, payment processing may be provided by a third-party payment provider.
Crooked River Trade does not need to store your full payment-card number or card security code.
Payment providers may process information required to authorise and complete your transaction in accordance with their own privacy and security policies.
Where your business has approved credit terms, orders may instead be invoiced in accordance with your agreed trade terms.
5. WHO WE SHARE INFORMATION WITH
We do not sell your personal information.
We may share information where necessary with service providers involved in operating Crooked River Trade and fulfilling your orders. These may include:
Breww, which provides our brewery management and trade-ordering technology
Payment-processing providers
Delivery, courier and logistics providers
IT, website, hosting and cloud-service providers
Professional advisers such as accountants where necessary
Government, regulatory, tax or law-enforcement authorities where we are legally required to do so
We only share information where reasonably necessary for the relevant service, business purpose or legal obligation.
6. APP AND DEVICE DATA
The Crooked River Trade app is designed primarily to provide access to Crooked River's online trade-ordering services.
The app does not use your device's precise location to share your location with other users.
We do not use the app to serve third-party advertising and we do not use your device's advertising ID for advertising purposes.
The app may process limited technical information required for normal operation, security and delivery of online content.
7. COOKIES AND ONLINE TECHNOLOGIES
Our website, web app and services provided through third-party platforms may use cookies or similar technologies where necessary to:
Keep you signed in
Maintain your account session
Remember appropriate preferences
Provide shopping and ordering functionality
Protect the service against fraud or misuse
Understand and maintain the performance of the service
Where consent is legally required for non-essential cookies or similar technologies, we will seek that consent through the relevant website or service.
8. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Information transmitted between your device and our online services is protected using secure encrypted connections where supported.
We also use reputable third-party providers to operate parts of our technology and ordering infrastructure.
No internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information being processed.
9. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Certain information relating to orders, invoices, payments and accounting may need to be retained for longer periods to comply with tax, accounting or other legal requirements.
Trade account information may be retained while your account remains active and for an appropriate period afterwards for business, legal and record-keeping purposes.
Where information is no longer required, we will delete it or securely anonymise it where appropriate.
10. ACCOUNT AND DATA DELETION
You can request deletion of your Crooked River Trade account and associated personal information by contacting:
Please state that you would like your Crooked River Trade account deleted.
We may need to verify your identity or authority to act on behalf of the relevant business before processing the request.
When an account is deleted, we will delete or arrange deletion of personal information associated with the account where we are not legally required or otherwise permitted to retain it.
Some transactional information may need to be retained after account deletion where required for tax, accounting, fraud prevention, dispute resolution or other legal purposes.
11. YOUR DATA PROTECTION RIGHTS
Under UK data protection law, depending on the circumstances, you may have rights including the right to:
Ask for access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict the way we use your information
Object to certain uses of your information
Receive certain information in a portable format
Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at sales@crooked-river.co.uk.
We may need to verify your identity before fulfilling a request.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.
12. INTERNATIONAL DATA PROCESSING
Some technology or service providers used in operating Crooked River Trade may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable UK data protection law.
13. CHILDREN
Crooked River Trade is a business-to-business service for the ordering of alcoholic products.
The service is intended only for people aged 18 or over and is not directed at children.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to Crooked River Trade, our service providers, legal requirements or the way we process information.
The latest version will be published on our website with the date it was last updated.
15. CONTACT US
If you have any questions about this Privacy Policy, your personal information or Crooked River Trade, please contact:
Crooked River Brewing Co Ltd
Email: sales@crooked-river.co.uk
Website: crooked-river.co.uk
United Kingdom